Human Resources Operations Manager
$100,000–$104,000 year
On-siteSomerville, Massachusetts, United States
Job Summary
Oversee the City's core human resources operational functions, including benefits administration, HR systems reporting, and employee lifecycle management. Supervise administrative staff to ensure compliance with local, state, and federal regulations while streamlining processes and supporting technology improvements. Manage employee and retiree benefits programs, coordinate with third-party administrators and payroll, and conduct data analysis for cost forecasting and claims trends. Lead open enrollment processes, audit employee records, and assist in developing HR policies to maintain accuracy and service delivery across City and School departments.
Required Qualifications
- Bachelor's Degree
- five (5) years' experience in human resource management
- any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job
- Working knowledge of Massachusetts and Federal employment laws
- thorough working knowledge of office procedures and equipment
- some knowledge of municipal government
- continual education in HR best practices and trends
- ability to meet and deal with the public effectively and appropriately
- ability to handle problems and emergencies effectively
- ability to be a team leader and give constructive feedback
- ability to communicate clearly, both verbally and in writing
- ability to operate a computer
- ability to maintain confidential information
- ability to maintain, manage, and organize employment records
- ability to assist with sensitive employee relations, investigations, and outcomes as required
- ability to quickly learn and master software programs
- ability to deal appropriately with City employees, City officials and members of the public
- Excellent organizational skills
- strong interpersonal skills
- excellent word and data processing skill in the use of personal computers and office software
- MA Criminal Offender Record Information (CORI) clearance
- Completion of Conflict-of-Interest Law Education training for municipal employees
- In-Person position
Desired Qualifications
- Professional HR certifications, such as SHRM or PHR
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