Human Resources Business Partner I

Job Summary

Required Qualifications

• •Must exhibit good business judgment and acumen by being both confident and flexible in their views
• •Must possess fun and enthusiastic disposition
• •Must be capable of teaching and motivating a wide range of personalities and learning styles
• •Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• •Some undergraduate-level education
• •Excellent interpersonal and communication skills
• •Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• •Familiarity with training tools and techniques
• •Strong conflict resolution skills (including employee and customer-related issues)
• •Effective time management, planning, and multitasking abilities
• •Strong written and verbal presentation skills
• •Ability to thrive in a fast-paced, professional environment
• •Skilled in planning, coordination, and adapting to various learning styles
• •Ability to provide and receive constructive feedback
• •Strong prioritization and organizational skills to meet deadlines
• •Must be authorized to work in the country where the job is based
• •Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• •Must be willing to submit to drug screening
• •Must be a confident public speaker
• •Must be personable
• •Must be creative
• •Must be dependable
• •Must be driven
• •Must understand business priorities and translate them into the most value-added work
• •Must have the ability to identify problems and to drive solutions
• •Must be able to lead and execute people initiatives
• •Must be able to deliver exceptional internal HR support
• •Must be able to enhance HR processes
• •Must be able to partner with team leaders to implement and execute HR strategies
• •Must be able to own programs that run across a broad spectrum of HR processes
• •Must be able to align HR strategies with business objectives and recommend improvements
• •Must be able to foster employee engagement through proactive, hands-on approaches
• •Must be able to adapt to a dynamic work environment influenced by economic and policy changes
• •Must be able to champion innovative HR solutions and continuous process improvement
• •Must be able to lead employee relations, retention, and recognition programs
• •Must be able to manage a high-volume workload and multiple priorities effectively
• •Must demonstrate strong organizational and interpersonal skills
• •Must be able to provide general HR support in collaboration with operations teams
• •Must be able to partner with remote HR teams and the HR Manager to address key HR issues and initiatives
• •Must be able to adapt to various learning styles

Desired Qualifications

• •Experience in military, government (local, state, or federal) environments
• •Background in contact center operations
• •Degree from an accredited two- or four-year college or university
• •SHRM-SCP or equivalent HR certification
• •Experience in call center operations or client services

Additional Requirements

• •Must be authorized to work in the country where the job is based
• •Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
• •Must be willing to submit to drug screening