Human Resources Administrator
On-siteLas Cruces, New Mexico, United States
Job Summary
Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. Own programs spanning a broad spectrum of HR processes, translating business priorities into value-added work while identifying problems and driving solutions. Prioritize tasks, manage time effectively, and deliver constructive feedback to adapt to various learning styles. Complete a full application including screening questions and a pre-employment test. This on-site role supports MCI's globally expanding BPO and CX operations across multiple industries.
Required Qualifications
- Minimum 1 year of experience in HR administration
- Some undergraduate education required
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Familiarity with training tools and techniques
- Effective conflict resolution and time management skills
- Strong presentation skills, both written and verbal
- Ability to thrive in a fast-paced, professional environment
- Skilled in planning, coordination, and adapting to various learning styles
- Comfortable giving and receiving constructive feedback
- Capable of prioritizing tasks and meeting deadlines efficiently
- Must exhibit good business judgment and acumen by being both confident and flexible in their views
- Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Prior experience in call center operations or client services
- Experience in military, government (local, state, or federal) settings
- Background in contact center environments
- Degree from an accredited two- or four-year college or university
- SHRM-SCP or equivalent HR certification
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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