Hud — Customer Operations Lead

Own the human-in-the-loop layer of Hud's operations across vendors and buyers, jumping into customer conversations to build trust, clarify context, or move things forward. Resolve contract, onboarding, and platform blockers by working with internal owners while turning recurring issues into better processes and lightweight systems. Educate non-technical vendors on the platform, bidding, and project processes, and run demos as needed to advance the marketplace. This role sits at the implementation layer between RL-data vendors and frontier labs, requiring a generalist who can juggle many threads and use AI tools to improve productivity. You will help convert recurring problems into platform improvements without prior RL knowledge, supporting the team's growth in reinforcement-learning infrastructure.