HubSpot Specialist
$95,000–$110,000 year
HybridSydney Central Business District, New South Wales, Australia
Job Summary
Own the HubSpot platform for Lannock's entire business, acting as the internal subject-matter expert for configuration, user management, and system health. Provide frontline support to sales, client services, marketing, and finance teams by resolving workflow errors, sync issues, and platform questions directly. Manage the continuous improvement rhythm with the agency partner to prioritize, build, test, and ship enhancements including new dashboards and process redesigns. Build and maintain trusted reports and dashboards while enforcing data validation, naming conventions, and dictionary standards. Work at least four days a week in the Sydney CBD office within a fast-paced, collaborative digital team.
Required Qualifications
- Around 2-4 years of hands-on HubSpot experience at a HubSpot partner/agency, or in-house across Sales Hub and Marketing Hub at minimum
- Experience building and maintaining real things in real portals: workflows, pipelines, properties, reports, and dashboards
- Ability to talk concretely about what you'd do differently now regarding HubSpot builds
- Clear communication with non-technical colleagues
- Ability to turn a vague request into a precise change
- Ability to explain a platform decision without jargon
- Australian citizenship, permanent residency, or equivalent indefinite work rights (e.g. NZ citizens)
- At least four days a week in the office
Desired Qualifications
- Service and Operations Hub experience
- Experience in financial services, lending, or another regulated industry
- Experience with HubSpot Service Hub, Customer Portal, or knowledge bases
- Light scripting or API familiarity (enough to scope and brief integration work, not necessarily build it)
- Interest in GenAI tools and the discipline to use them well
- HubSpot certifications
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