HSM Technical Support
On-siteLa Defense, Île-de-France, France
Job Summary
Provide hands-on technical support during customer onboarding and solution deployment, acting as the primary post-sales interface. Resolve complex technical support cases and operate at Level 2 support while escalating to Level 3 (R&D) when required. Support system design, configuration, and integration activities, assisting customers with advanced technical architectures and use cases. Maintain expertise in HSM, cryptography, and cybersecurity architectures to contribute to knowledge sharing and best practices. This L2 role bridges customers, partners, and R&D teams to ensure seamless implementation of cybersecurity solutions.
Required Qualifications
- Engineering degree (or equivalent technical background)
- 1st experience in Technical support or customer-facing roles
- Hardware Security Modules (HSM)
- Cryptography & PKI concepts
- Cybersecurity architectures
- IT systems and infrastructure
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal abilities
- Ability to operate effectively in a fast-paced, international environment
- Customer-centric and solution-oriented mindset
- Autonomous, proactive, and detail-driven mindset
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