HRSS Operations Associate
HybridManila, Metro Manila, Philippines
Job Summary
Answer incoming calls, chats, and emails from colleagues and third-party vendors, providing accurate information within documented SLAs. Support customers by communicating clearly to create an excellent service experience, researching complex issues and delivering timely resolutions. Document all inquiries and interactions, monitor inbound requests, and forward unresolved items to appropriate groups. Share process improvement opportunities with team members and liaise with other teams to ensure timely problem resolution. This hybrid role requires working at least three days in the office in Bonifacio Global City, Taguig, with a preference for candidates available for night shifts. Candidates must demonstrate effective verbal and written communication skills, strong analytical abilities, and experience in the BPO or Shared Services industry.
Required Qualifications
- Effective communicator, both verbally and written, with strong interpersonal skills
- Demonstrable experience in the BPO industry
- Good analytical skills
- Detail-oriented and logical thinker
- Schedule flexibility, for our night shifts
- Experience working in HR with a sound background in Shared Services or supporting global colleagues
- Proficiency on Workday or other HR systems
- Ability to work at least three days a week in the office
- Ability to work in the city of Bonifacio Global City, Taguig
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