HRMS FUNCTIONAL SUPPORT ANALYST
On-siteHampton, Virginia, United States
Job Summary
Lead HRMS functional support and implementation for Workforce Management, Recruiting, Benefits, and Payroll modules by defining requirements, mapping designs to technical specifications, and validating business processes against test scenarios. Provide daily user support, troubleshoot application issues, and collaborate with technical teams to deliver fixes and enhancements. Lead requirement analysis sessions, document business solutions, and configure workflows while creating advanced reports and training materials for end users. Continuously monitor regulatory changes to update applications and build new functionality, ensuring full utilization of the agency's HRMS system. Manage records and compliance with client policies while mentoring functional users and driving knowledge transfer across the team.
Required Qualifications
- Proven experience as HRMS Functional Support analyst in the implementation of a HRMS ERP systems
- Proven experience with full lifecycle implementation with a HRMS ERP system, such as PeopleSoft, Oracle, Workday, SAP, etc. and technical knowledge of ERP applications
- Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following HRMS core modules: Workforce Management, Benefits Admin, Payroll, Recruiting or Absence Management
- Experience with configuring Workflow approvals
- Demonstrated experience with implementing and managing application security for HRMS ERP system
- Must be able to QA test development work and work with the technical development team to ensure customer requirements are met
- Advanced knowledge of HR business practices, work flow analysis, business systems design, and process re-engineering
- Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc...
- Accountable and strong rapport with technical counterpart and user community
- Willing to provide leadership in the development of functional skills in others through active knowledge sharing
- Technical proficiency in developing user reports with HRMS ERP systems
- Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data
- Demonstrated ability to handle multiple priorities effectively and efficiently
- Demonstrated skill in verbal and written communications
- Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills
- Demonstrated commitment to and understanding of best practices in quality customer service
- Proficiency in using computer systems and the listed software applications associated with performance assigned work
- Advanced knowledge of MS Office products (with particular emphasis on Excel, Project, and Visio (or other flowcharting software))
- BA/ BS degree in Business Administration or Management Information Systems or closely related field or the equivalent combination of education and experience required
- Combined minimum of 7 years of operational experience supporting HRMS application
- 6 + years proven ERP system implementation / upgrade experience
- 2+ full HRMS Software Development Life Cycle (SDLC) implementations
- Worked as HRMS Functional Lead 2+ implementation and/or upgrade projects
- Virginia Driver's License
Desired Qualifications
- Experience working with a Transit agency
- Public Sector experience
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