HRIS- Case Management functional manager
On-sitePorto, Porto, Portugal
Job Summary
Define, develop, and manage the Case Management Core Model aligned with the global HRIS roadmap. Design and monitor performance KPIs and dashboards while identifying risks to proactively drive resolution. Lead testing and validation campaigns for data and processes, collaborating with technical teams on architecture and process flows. Act as Single Point of Contact for business stakeholders, technical integrators, and L3 incidents related to time-related processes. Contribute to the HRIS support model, including incident management, reporting, and benchmarking global best practices. Report to the HR Program Director within the global transformation program.
Required Qualifications
- 3 to 5 years of experience in HRIS projects
- Experience in HRIS implementation projects (build and/or run)
- Bachelor's or Master's degree in Information Technology
- Bachelor's or Master's degree in Human Resources
- Bachelor's or Master's degree in Business Administration
- Bachelor's or Master's degree in Finance
- Fluent in English
- Comfortable working in international and complex environments
- Strong understanding of Case Management and HR support processes
- Solid knowledge of support organization models and KPI frameworks
- Ability to translate business needs into technical solutions
- Understanding of data security, access management, and GDPR in HR systems
- Solid project management skills
- Strong interpersonal and influencing skills in cross-functional environments
- Customer-oriented mindset with strong adaptability and flexibility
Desired Qualifications
- ideally in Payroll and/or Core HR in a global environment
- Project Management certification (e.g., PMP)
- Previous operational HR experience (e.g., Talent & Performance)
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