HR Support Center Representative II
$46,218–$65,957 year
Remote · Somerville, Massachusetts, United States
Job Summary
HR Support Center Rep II resolves inquiries from employees, managers, retirees, customers, and external parties via phone, email, case management, and chat; documents all cases and strives to meet service levels while delivering high-quality services. The role requires handling escalated issues, guiding others, and contributing to knowledge articles and special projects. Candidates typically have 2-3 years of HR experience and 2-3 years of contact center experience; a Bachelor's degree in a related field is preferred. Strong verbal and written communication, problem-solving, organization, and interpersonal skills are essential.
Required Qualifications
- Bachelor's degree related field preferred
- 2-3 years HR experience required
- 2-3 years contact center experience required
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