HR Shared Services Supervisor
$76,800–$97,900 year
On-siteMarlborough, Massachusetts, United States
Marlborough, Massachusetts, United StatesOn-siteFull Time$76,800–$97,900 yearEnterprise
Full TimeEnterprise
Job Summary
Lead the daily operations of an HR Service Center pod by processing routine transactions in the HCM system, resolving complex escalated associate concerns, and ensuring accurate dataflow with Payroll and Compensation. Supervise a team of associates through hiring, onboarding, training, and performance reviews while utilizing key metrics to evaluate service quality and identify improvement opportunities. Collaborate with department leaders to analyze trends, recommend system solutions, and implement best practices across store, regional, and home office areas.
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum 3+ years of Service Center experience
- Mastery of HR process areas/services within the pod supported
- Knowledge of legal and regulatory requirements by region, state, and population groups supported
- Adept at courteously interacting with customers and ensuring their requirements are met
- Strong written and verbal communication and presentation skills
- Excellent interpersonal, problem-solving and leadership skills
- Ability to stay calm in stressful situations and meet SLAs
- Ability to prioritize work based on internal and external deadlines
- Ability to remain flexible and pivot based on business needs
- Understanding of HR workflows design in TJX systems
- Understanding of navigating ServiceNow case and knowledge workflows
- Ability to maintain confidentiality and apply privacy requirements
- Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
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