HR Shared Services Solution Centre In-Country Tier 2 HR Service Representative
On-siteDüsseldorf, North Rhine-Westphalia, Germany
Düsseldorf, North Rhine-Westphalia, GermanyOn-siteFull TimeBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
Resolve country-specific HR queries and issues for Cencora's complex employee populations using ServiceNow and Workday. Respond to Tier 1 inquiries, complete local Workday tasks, and act as the escalation point for complex cases involving benefits, payroll, and recruitment. Support managers and employees with in-person HR assistance and local language advice while engaging with local authorities to ensure compliance. Identify recurring issues, propose service enhancements, and lead knowledge transition processes to improve operational efficiency.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 1 to 3 years of relevant HR experience
- Experience preferably within a Shared Services environment
- Strong knowledge of local employment legislation, HR policies, practices, and procedures
- Experience working in a multinational and multi-site environment
- Demonstrated experience using Workday, ServiceNow, or comparable HR technology platforms
- Experience supporting employees and managers across a broad range of HR processes
- Experience working with managers or stakeholders located in another country
- Fluency in the local country language
- German language proficiency
- Good working knowledge of English
- Excellent verbal and written communication skills
- Strong customer service and stakeholder management capabilities
- Ability to build effective working relationships across all organizational levels
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and manage multiple tasks simultaneously
- Ability to work independently and exercise sound judgment on escalation and risk management
- Strong attention to detail and commitment to quality
- Ability to handle sensitive and confidential employee information with discretion
- Continuous improvement mindset with a focus on enhancing processes and service delivery
- Knowledge of HR disciplines, including labor law, recruitment, compensation and benefits, payroll, and employee relations
- Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Ability to represent Cencora's values and maintain a professional, employee-focused approach
Desired Qualifications
- Experience working with managers or stakeholders located in another country is an advantage
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