HR Shared Services Coordinator
$54,250–$77,500 year
On-site · Vancouver, British Columbia, Canada or Prince George, British Columbia, Canada
Job Summary
HR Shared Services Coordinator supports day-to-day People Services Centre operations by delivering customer-focused HR process support, case management from intake to resolution, and data accuracy across systems. Responsibilities include handling sensitive inquiries, partnering with Talent Acquisition, Payroll, Total Rewards and IT to ensure seamless service delivery, guiding employees on self-service tools and policies, maintaining documentation and knowledge resources, and identifying process improvements. Required qualifications emphasize post-secondary education in HR/Business or equivalent, 3–5 years in HR operations or related roles, HRIS experience (SAP SuccessFactors asset), strong customer service, communication, organization, and problem-solving skills, and proficiency with Microsoft Office.
Required Qualifications
- Post-secondary education in Human Resources, Business, or a related field, or an equivalent combination of education and experience
- 3–5 years of experience in HR operations, shared services, or a customer service or case management environment
- Experience working with HRIS systems and supporting employee data and HR transactions (SAP SuccessFactors is considered an asset)
- Strong customer service skills with the ability to communicate clearly, professionally, and with empathy
- Excellent organizational, time management, and problem-solving skills, with strong attention to detail
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
- Proficiency in Microsoft Office and a demonstrated ability to learn new systems and tools
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