HR Shared Services Administrator
On-siteCuernavaca, Morelos, Mexico
Job Summary
Respond to employee queries via phone and email, documenting inquiries accurately in the case management tool while tracking follow-ups and meeting SLAs. Manage the full onboarding lifecycle from offer letter creation through probation completion, coordinating immigration processes and supporting the Talent Acquisition Team with requisition corrections. Ensure data integrity in HRIS and Case Management systems, generate standard reports, and support payroll audits and tax document completion. Update Learning Management System records, schedule trainings, and process procurement invoices for courses. Prepare employment letters, manage post-termination activities, and contribute to HR process documents while maintaining strict confidentiality.
Required Qualifications
- Either 2-years of experience in of experience working in HR or an administrative support role or a University Degree or Diploma in Human Resources or a related field
- Proficient in English (both written and oral)
- Ability to work well and collaborate in a team environment
- Strong organizational skills
- Ability to handle situations tactfully when dealing with customers
- Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment
- Strong time management skills (meeting SLAs)
- Discretion to deal with personal and confidential information with sensitivity and tact
- Adaptable to changing business practices
- Proficient with Microsoft Outlook, Excel and Word
- Strong attention to detail
- Solid critical thinking skills
Desired Qualifications
- Prior case management experience
- Prior experience with Microsoft OneNote
- Prior experience with Workday or similar HRIS systems
- Knowledge of HR practices either through post-secondary education, an HR professional designation, and/or work experience in HR
- Experience in a customer service or shared services environment
- Advanced knowledge of Microsoft Excel
- Ability to speak French is a plus
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