HR Shared Service Employee Experience Specialist
On-sitePune, Maharashtra, India
Job Summary
Ensure continuity of BAU HR operations and administrative work for your assigned cluster or country by answering employee queries, maintaining accurate data, and connecting associates with the right tools. Identify and document local administrative tasks, review policies for streamlining opportunities, and propose improvements focused on automation to eliminate waste and redundancy. Implement systems and automation-based solutions while supporting the transition of repeatable HR activities into Tier 1 teams. Collaborate with global and local colleagues to embed best practices, uphold service level agreements, and deliver HR services using standardized processes to ensure consistency across all regions. Demonstrate proficiency in core HR systems like Workday and apply local legal frameworks effectively within day-to-day operations.
Required Qualifications
- Minimum 2+ Years of Experience in HR
- Understanding of common level HR administrative and operational work
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Able to build strong partnerships and work closely with people across all levels of the company
- Ability to prioritize tasks
- Good knowledge of written and spoken English
- Advanced knowledge of Workday and the ability to troubleshoot and resolve complex system issues
- Strong analytical and problem-solving skills, with a focus on root cause analysis and continuous improvement in troubleshooting practices
- Experience with case management tools and escalation processes, ensuring timely and accurate resolution of employee queries
- Ability to collaborate effectively with Tier 1 support, IT, and external vendors to resolve escalated issues and implement long-term solutions
- Excellent communication skills for engaging with stakeholders at all levels and providing clear updates on issue resolution
- Proficiency in documenting processes, sharing knowledge, and supporting the continuous improvement of standardized work
- A customer service mindset, ensuring employees receive high-quality, empathetic support throughout the resolution process
- An ability to work effectively in a remote environment, maintaining strong communication and collaboration with the manager and team. Shows a high level of accountability, self-management, and discipline to meet deadlines, deliver quality work, and stay aligned with team goals and expectations.
Desired Qualifications
- Sound knowledge of core HR processes & procedures will be advantageous
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