HR Services Specialist
$70,720–$110,240 year
On-site · Austin, Texas, United States
Job Summary
Advanced HR transactions and Tier 2 case resolution across Workday and ServiceNow; administer Form I-9 completion and verification, onboarding, and Day 1 orientation; manage termination/separation workflows and unemployment responsiveness; assist with employee relations investigations, maintain confidentiality, and ensure data accuracy across HR systems; log and resolve ServiceNow cases within SLAs; collaborate with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and escalate high-risk or policy-driven scenarios; perform QA checks, process validation, and contribute to UAT and system initiatives (Workday, ServiceNow); provide HR-related communications and support contingent workforce data and audit readiness.
Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
- 2–4 years of experience in HR operations, shared services, or employee lifecycle administration
- Strong experience with HR systems such as Workday and ServiceNow
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