HR Service Delivery Senior Analyst
On-siteNavi Mumbai, Maharashtra, India
Job Summary
Manage HR Service Delivery operations by driving repeatable, predictable, and measurable processes while ensuring error-free delivery within defined timelines. Lead team development by staffing resources, conducting training on controls and business continuity, and fostering a performance-driven culture through coaching and engagement activities. Execute root cause analysis on client issues, propose process improvements to enhance accuracy and efficiency, and maintain up-to-date process dashboards and visual management displays. Liaise with Operational Excellence, Service Management, and Local IT teams to escalate complex problems and streamline decision-making. Participate in client visits, business meetings, and internal initiatives to support process analysis and knowledge transfer.
Required Qualifications
- 5 to 8 years of experience
- At least 5 years of HR Experience
- Employee Workforce administration experience
- Workday Experience
- HR Domain certification
- Strong MS Office and Excel skills
- Proficient with Operational Excellence Practices
- A minimum of 2 years of prior people management experience
- Good organizational & prioritisation skills
- Analytical and problem-solving skills
- Multi-cultural awareness
- Passion for customer service
- Team player
- Results & detail-oriented
- Focus on high data accuracy
- Quality driven – in communications and all system transactions
- Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
- Good written and verbal skills
- Strong English language communication skills
- Excellent Customer Service skills
- Good oral and written communication skills
- Ability to identify and effectively use resources
- Operational Excellence skills
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
- Order to Cash
- Procure to Pay
- Supply Chain
- Customers
- Suppliers
Desired Qualifications
- Equivalent Minimum Graduate
- Any Graduation
- Employee Workforce administration experience a plus
- Workday Experience a plus
- HR Domain certification would be a plus
- Strong MS Office and Excel skills
- Proficient with Operational Excellence Practices
- A minimum of 2 years of prior people management experience
- Good organizational & prioritisation skills
- Analytical and problem-solving skills
- Multi-cultural awareness
- Passion for customer service
- Team player
- Results & detail-oriented
- Focus on high data accuracy
- Quality driven – in communications and all system transactions
- Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
- Good written and verbal skills
- Strong English language communication skills
- Excellent Customer Service skills
- Good oral and written communication skills
- Ability to identify and effectively use resources
- Operational Excellence skills
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