HR Service Center Associate with French - 18 months contract (on-site)

Job Summary

Required Qualifications

• •Fluent French
• •Fluent English
• •German fluency
• •Bachelor's degree in careers as Administration, Systems, Communications, Translation and Interpretation or similar
• •Experience in working in areas such as Human Resources and/or Customer Service through face-to-face or virtual channels
• •Managing multi-channel customer service platforms (phone, email and chat)
• •Meeting and abiding pre-established schedules
• •Ability to respond to service inquiries and requests with timely, accurate, and professional replies
• •Ability to resolve or escalate requests based on established resources
• •Ability to partner with other HR service center team members to troubleshoot resolution of all requests
• •Ability to work with an appropriate sense of urgency and efficiency
• •Ability to identify Roadblocks to quality customer service and in Service Center processes or Abbott-wide practices or policies
• •Ability to share insights along with possible improvements with management
• •Ability to demonstrate a right attitude towards customer service coupled with good communication skills
• •Ability to listen and interpret requests from customers
• •Ability to focus on targeted scope of service with lower complexity and high-volume work
• •Ability to ensure delivered cases and applied processes comply with Corporate and Compliance ethical standards
• •Ability to meet high volume demands
• •Ability to drive efficiency and productivity
• •Ability to take ownership of targeted scope
• •Ability to collaborate, anticipate, drive to resolution and serve with care, compassion and confidence
• •Ability to utilize concierge service with efficiency
• •Ability to focus on operational excellence and delivery
• •Ability to focus on productivity
• •Ability to focus on concierge service
• •Ability to focus on operational excellence
• •Ability to focus on time management
• •Ability to ensure and always be up-to-date with the knowledge required for an effective performance of the functions
• •Ability to ensure and always be up-to-date with the knowledge required for the entire onboarding process
• •Ability to effectively navigate customers towards solutions
• •Ability to solve requests from customers (Abbott employees from the globe, focused on Region) at least through 2 of the 4 channels: phone, chat, email and appointment
• •Ability to work with an appropriate sense of urgency and efficiency
• •Ability to work with German and English being mandatory fluent
• •Ability to work with two or more languages
• •Ability to work with the specific needs of the business
• •Ability to work with the high season takes time between November and March
• •Ability to work with the entire onboarding process
• •Ability to work with the subsequent technical and functional trainings
• •Ability to work with Corporate and Compliance ethical standards
• •Ability to work with Abbott
• •Ability to work with the global network serving customers in more than 160 countries
• •Ability to work with the power of health
• •Ability to work with Abbott for diverse opportunities
• •Ability to work with a company that can help you build your future and live your best life
• •Ability to work with Abbott is an Equal Opportunity Employer
• •Ability to work with Abbott welcomes and encourages diversity in our workforce
• •Ability to work with Abbott has been helping people reach their potential
• •Ability to work with better health allows people and communities to achieve more
• •Ability to work with next-generation diagnostics
• •Ability to work with life-changing devices
• •Ability to work with science-based nutrition
• •Ability to work with novel reformulations
• •Ability to work with healthcare
• •Ability to work with people and communities
• •Ability to work with millions of people
• •Ability to work with the health and well-being of millions of people
• •Ability to work with the boundaries
• •Ability to work with manage and treat some of life's greatest health challenges
• •Ability to work with Abbott
• •Ability to work with your talents and career aspirations
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