HR Records Management Lead (Federal)

Lead day-to-day records and document management operations supporting federal personnel programs, planning team workloads to ensure timely and accurate processing. Coordinate daily activities across the document management team, serving as the primary point of contact for client communications regarding document management activities. Review, validate, and verify incoming personnel documents to ensure compliance with applicable federal regulations, policies, and agency requirements while overseeing the maintenance, organization, security, and integrity of Official Personnel Folders (OPFs) and electronic Official Personnel Folders (eOPFs). Create, assign, monitor, and resolve requests within the organization's ticket management system, administer quality assurance, quality control, and continuous process improvement initiatives. Collaborate with HR professionals, federal stakeholders, and cross-functional teams to resolve document management issues, ensuring confidentiality and proper handling of sensitive personnel records in accordance with federal privacy and records management requirements. Develop and maintain standard operating procedures and documentation supporting records management processes, providing guidance, mentorship, and support to team members while fostering a collaborative, high-performing work environment.