HR Partnership and Delivery Operations Support Analyst, Officer​

HR Partnership and Delivery Operations Support Analyst, Officer (Hybrid) role in Citi’s HR team based in Taguig, Philippines. The Ops Sup Analyst 1 is an entry-level position focused on providing day-to-day operations support, including record/documentation maintenance, storage/retrieval of records, account maintenance, imaging and opening of accounts, and serving as a liaison between operations staff, relationship managers, project managers, custodians and clients. Responsibilities include business analysis and documentation of client reports and notices, regular status updates and steering-committee presentations, obtaining sign-off on regulatory requirements with Legal & Compliance, advising on priorities, creating/training on processes, writing User Acceptance Test scripts and business scenarios, creating and managing project plans, and managing multiple projects delivering regulatory client deliverables. The role emphasizes delivering an exceptional client experience, responsible risk assessment, and adherence to Citi policies and regulatory requirements.