HR Operations Specialist
HybridMilwaukee, Wisconsin, United States
Job Summary
Respond to associate inquiries regarding HR services, policies, and procedures via the case management system and phone. Resolve issues efficiently, document all interactions, and escalate unresolved matters to appropriate team members. Initiate and approve daily Workday transactions, process invoices, and draft HR-related agreements such as termination letters. Maintain data integrity by managing system tables, testing changes, and generating reports to support HRIS upgrades. Support onboarding for new hires and rehires, including paperwork and pre-employment screenings. Ensure compliance with government and industry standards while educating associates on self-service tools. Work in-office Tuesday through Thursday with remote availability on Monday and Friday.
Required Qualifications
- Strong client service orientation
- Commitment to confidentiality
- Professionalism
- At least 1 year of experience in Human Resources
- At least 1 year of experience in Customer Service
- At least 1 year of experience in a related field
- Experience ideally within an HR Service Center
- Proficiency in HR systems
- Proficiency in Workday
- Proficiency in Microsoft Office Suite
- Proficiency in Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Excellent communication skills
- Organizational skills
- Sharp eye for detail
- Accuracy
- Proactive mindset
- Solutions-focused mindset
- Ability to manage multiple priorities
- Ability to manage deadlines
- Collaborative spirit
- Ability to work effectively across teams
- Strong teamwork
- Leadership potential
Desired Qualifications
- Experience within an HR Service Center (ideally)
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