HR Operations Manager
$132,600–$215,400 year
HybridSan Mateo, California, United States
Job Summary
Own end-to-end HR operational processes across the employee lifecycle, ensuring timely, accurate, and compliant service delivery. Drive process standardization and maintain global SOPs while identifying opportunities to simplify, automate, and improve HR operations. Optimize HR technology (Workday, Freshservice) and leverage AI-powered capabilities to streamline workflows and enhance the employee experience. Establish and monitor SLAs, KPIs, and operational metrics to measure performance and support onboarding, benefits administration, and key employee lifecycle programs. Partner with Payroll, IT, Legal, and business teams to deliver scalable HR solutions and lead transformation initiatives. This hybrid role is based in San Mateo, CA with three days in-office per week.
Required Qualifications
- 8 + years of HR Operations or Shared Services experience
- Experience with HRIS platforms (Workday)
- Experience with HR case management systems (Freshservice or similar)
- Experience with HR technology solutions
- Familiarity with AI-enabled HR tools, workflow automation, or digital solutions
- Deep understanding of the Hire-to-Retire employee lifecycle
- Deep understanding of HR operational best practices
- Proven ability to drive process improvements
- Proven ability to manage cross-functional projects
- Proven ability to use data and technology to improve service delivery
- Strong analytical skills
- Strong organizational skills
- Strong problem-solving skills
- Bias for action
- Bias for innovation
- Bias for continuous improvement
- Hybrid role based in San Mateo, CA
- In-office presence three days per week (Tuesday - Thursday)
Desired Qualifications
- Experience in a fast-paced global technology company
- Workday preferred
- Freshservice or similar
- Ability to identify opportunities to improve operational efficiency
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