HR Operations Intern
On-siteHong Kong, Hong Kong
Job Summary
Review HR cases and employee queries from case management systems to identify recurring patterns and standardization opportunities. Convert real HR cases into standardized Q&A pairs and AI-ready query formats while populating and maintaining the HR Knowledge Base. Assist with analyzing "bad cases" to support categorization and routing improvement efforts for continuous AI tool optimization. Update templates, standard communications, and standard operating procedures as required. This analytical, detail-oriented role supports initiatives related to case management, knowledge management, and AI-driven process improvement within Lenovo's global HR Shared Service Center.
Required Qualifications
- Currently pursuing a degree in Human Resources, Business Administration, Social Studies, Data Analytics, or a related field.
- Strong attention to detail and organizational skills.
- Analytical mindset with interest in identifying patterns and trends.
- Proficiency in data analysis tools (Excel advanced).
- Strong written communication skills (English required & Portuguese is a plus).
- Comfortable working with structured data and repetitive tasks.
- Interest in HR operations, process improvement, and AI applications.
Desired Qualifications
- Power BI, Tableau, or similar are a plus.
- Basic understanding of HR processes or shared services environments (preferred)
- Familiarity with data categorization, or content management tools
- Curiosity about AI, chatbots, or automation in HR
- Ability to follow structured guidelines while maintaining accuracy and consistency
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.