HR Operations Coordinator (Bilingual)

Serve as the first point of contact for employee and manager HR inquiries, receiving, triaging, and resolving requests through the Zendesk case management system while maintaining accurate case notes. Coordinate pre-employment activities including background checks, reference coordination, and offer documentation, then manage new hire setup in HRIS systems to ensure Day 1 readiness. Process HR transactions accurately for new hires, job changes, compensation updates, leaves, and terminations, conducting regular data quality checks and correcting inconsistencies. Escalate complex or unresolved requests to the HR Operations Manager or HR Business Partner as appropriate, and identify process bottlenecks to support continuous improvement. Requires bilingual English/French and 2–4 years of HR experience; reports to the HR Operations Manager within the HR Shared Services team.