HR Implementation Consultant (NZ) - Remote
RemoteAustralia or New Zealand
Australia or New ZealandRemoteFull Time
Full Time
Job Summary
Manage a portfolio of SMB customers by guiding them through setting up and adopting the Employment Hero platform. Design, develop, and deliver workshop content on HR implementations based on best practices while acting as an influencer, presenter, and trainer. Provide technical assistance via Zendesk to resolve roadblocks and handle escalations, ensuring clients proficiently operate the HR and payroll software. Project manage client initiatives to exceed monthly product adoption targets and contribute to process improvements. Use customer insights to test new features and influence future product development.
Required Qualifications
- 3+ years experience/background in HR, Recruitment, Payroll, SaaS, systems implementation, online training, customer success, account management or customer facing technical support
- Project management experience and ability to work in a fast-paced, high velocity environment
- Strong ability to build client relationships, influencing customer behaviour, and delivering an outstanding customer experience
- Naturally enjoy technical problem solving, setting up new systems and deep diving into customer data
- Aren't afraid of targets and KPIs because they inspire and motivate you
- You like coming up with new ideas and solutions to any sized problem
- Can easily pivot and adapt when things change unexpectedly
- You are comfortable presenting online training to large and small groups, because you enjoy teaching systems to new users
- This position is open to candidates based anywhere in Australia or New Zealand (ANZ)
Desired Qualifications
- Although HR would be the primary focus, be comfortable and knowledgeable in also supporting our payroll customers in their dual Employment Hero Implementations
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