HR Help Desk – Mandarin Speaker in Malaysia
On-siteGeorge Town, Penang, Malaysia
George Town, Penang, MalaysiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Respond to employee inquiries via phone, email, or ticketing system regarding HR policies, processes, and systems while maintaining confidentiality of all employee data and records. Escalate complex issues to appropriate HR teams and ensure service quality and SLA targets are met. Collaborate with internal teams to continuously improve HR service delivery. Work 8:00 AM – 5:00 PM in Penang. Fluent in Mandarin (spoken & written) and proficient in English required, along with a minimum of 1 year of experience in Customer Service, Help Desk, or HR Support.
Required Qualifications
- Fluent in Mandarin (spoken & written) and proficient in English
- Minimum 1 year of experience in Customer Service / Help Desk / HR Support
- Strong communication and problem-solving skills
- Customer-focused mindset with a professional and positive attitude
- Ability to work in a fast-paced environment and manage multiple requests
- Good computer literacy (Microsoft Office, HR systems preferred)
Desired Qualifications
- High attention to detail and confidentiality
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