HR Help Desk Executive (Mandarin Speaker)
$11,440,000–$11,440,000 year
On-siteJakarta, Jakarta, Indonesia
Jakarta, Jakarta, IndonesiaOn-siteFull Time$11,440,000–$11,440,000 yearSmall
Full TimeSmall
Job Summary
Handle HR inquiries via chat, email, or phone in Mandarin and English, providing support on policies, employee records, payroll, and benefits. Resolve issues or escalate complex cases to relevant HR teams while maintaining accurate documentation of all interactions. Ensure service quality and response times meet company standards, supporting administrative HR tasks as required. This role is based on-site in Penang, Malaysia, with a maximum age requirement of 25 years and a salary of up to RM 5,500.
Required Qualifications
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Willing to work on-site in Penang
Desired Qualifications
- Basic understanding of HR processes
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