HR Help Desk Executive (Mandarin Speaker)
$11,440,000–$11,440,000 year
On-siteHolland, New York, United States
Job Summary
Handle HR inquiries via chat, email, or phone in Mandarin and English, providing support on policies, employee records, payroll, and benefits. Resolve issues or escalate complex cases to relevant teams while maintaining accurate documentation of all interactions. Ensure service quality and response times meet company standards, supporting administrative tasks as required. This role requires fluency in both languages and at least one year of customer service or HR support experience. Located in Penang with an 8:00 AM to 5:00 PM schedule, the position offers a salary up to RM 5,500 for candidates under 25 years old.
Required Qualifications
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Willing to work on-site in Penang
Desired Qualifications
- Basic understanding of HR processes
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