HR Help Desk Executive (Mandarin Speaker)
$11,440,000–$11,440,000 year
On-siteSan Marino, California, United States
Job Summary
Handle HR inquiries via chat, email, or phone in Mandarin and English while providing support on policies, employee records, payroll, and benefits. Resolve issues or escalate complex cases to relevant HR teams and maintain accurate documentation of all employee interactions. Ensure service quality and response times meet company standards while supporting administrative HR tasks as required. This role is based on-site in Penang, Malaysia, with working hours from 8:00 AM to 5:00 PM. Candidates must be fluent in both Mandarin and English, with at least one year of experience in customer service or HR support.
Required Qualifications
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Willing to work on-site in Penang
Desired Qualifications
- Basic understanding of HR processes
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