HR Help Desk Executive (Mandarin Speaker)
$11,440,000–$11,440,000 year
On-siteTonalá, Jalisco, Mexico
Tonalá, Jalisco, MexicoOn-siteFull Time$11,440,000–$11,440,000 yearSmall
Full TimeSmall
Job Summary
Handle HR inquiries via chat, email, or phone in Mandarin and English, providing support on policies, employee records, payroll, and benefits. Resolve issues or escalate complex cases to relevant HR teams while maintaining accurate documentation of all employee interactions. Ensure service quality and response times meet company standards, supporting administrative HR tasks as required. This role requires fluent Mandarin and English skills, minimum one year of customer service or help desk experience, and the ability to work on-site in Penang during standard 8:00 AM to 5:00 PM hours.
Required Qualifications
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Willing to work on-site in Penang
Desired Qualifications
- Basic understanding of HR processes
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