HR Director, Employee Experience
On-siteNew York, United States
Job Summary
Champion Spear's culture and values while leading the employee experience strategy across the full employee lifecycle. Serve as a trusted advisor to operational leaders on organizational challenges, complex people decisions, and change initiatives including new locations and evolving team structures. Lead and develop the HR Generalist team, overseeing employee relations, investigations, performance management, and conflict resolution. Build manager capability through coaching on performance, policy interpretation, and navigating employee issues. Ensure consistent execution of onboarding, offboarding, and HR service delivery while simplifying processes and maintaining compliance with federal, state, and local laws. Partner with Learning & Development and Talent Acquisition to create a seamless employee journey and develop programs improving retention and recognition.
Required Qualifications
- 8+ years of progressive HR experience
- leadership in HR business partnership
- experience in employee relations
- experience in HR operations
- experience supporting a multi-site, distributed, or frontline workforce
- experience in a high-growth or scaling organization
- track record of building and evolving HR practices, processes, and infrastructure
- Strong knowledge of employment law
- HR compliance
- Strong business acumen
- demonstrated ability to understand operational priorities
- demonstrated ability to translate them into practical people solutions
- Proven experience coaching HR teams
- Proven experience coaching Operational leaders
- managing complex employee relations matters
- A builder's mindset
- demonstrated ability to build scalable HR programs
- improve employee experience
- Excellent communication skills
- influence skills
- relationship-building skills
- change management skills
- Data-driven mindset
- ability to translate workforce insights into action
- Passion for creating an engaging, inclusive, and high-performing workplace
- Curious
- proactive
- solutions-oriented
- natural instinct to ask why
- challenge legacy practices thoughtfully
- continuously look for better ways to support the business and its people
Desired Qualifications
- healthcare
- hospitality
- retail
- fitness
- other service-oriented environments
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