HR Associate Experience Operations Senior Specialist

Respond to associate inquiries for HR related matters, provide support for associate self-service tools, and provide accurate information about policies, processes, and programs in the areas of payroll, benefits, leaves administration, HR systems, and other matters that occur during the employment life cycle. Travel independently to various facility sites to conduct training on best practices and to listen to associate feedback, while maintaining confidentiality of all work and information. Lead projects with defined milestones, develop knowledge articles for the HR knowledge portal, and act as a liaison between HR teams to resolve pay-related issues. Maintain data in HR systems, including pay scale levels and rates, and monitor performance against KPIs such as Time to Resolve, Average Handle Time, and First Call Resolution. Requirements include a Bachelor Degree, HR experience, Microsoft Office proficiency, and strong English and customer service skills.