Housing Wellbeing and Resolution Officer

Act as a lead point of contact and case coordinator for residents facing issues with poor housing conditions, including disrepair, damp, mould, and HHSRS hazards. Manage complaints and concerns promptly, compassionately, and in line with statutory obligations such as Awaab's Law while working across departments to deliver joined-up solutions prioritising wellbeing and safety. Ensure all resident-facing interactions adhere to requirements for working directly with vulnerable people. This role sits within the Regulatory Compliance Team, delivering essential local services to a quarter of a million people across East Suffolk.