Housing Specialist (Leasing)
On-siteCincinnati, Ohio, United States
Job Summary
Interview residents and applicants to verify income and family composition for HCV/Section 8 eligibility. Process reported changes, calculate monthly payments, and generate correspondence using CMHA's software system. Conduct walk-in duty, assist with briefing sessions, and follow up with clients and landlords to gather necessary forms. Update client records, estimate subsidies, and input data to extrapolate reports relative to the Housing Choice Voucher Program. Answer communications from internal and external clients while maintaining confidentiality and adhering to Gold Performance Standards. Requires a valid driver's license, proficiency in Microsoft Office, and completion of required certifications within 12 months.
Required Qualifications
- Knowledge of PC-based software applications (Microsoft Word, Excel and Microsoft Outlook)
- At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience
- At least two (2) years' experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets
- Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages)
- Experience with implementing contracts, policies, and procedures
- Ability to maintain confidentiality
- Excellent customer services skills and the ability to work in a fast paced environment
- Must enjoy working with numbers and have the ability to frequently memorized data
- Knowledge of HUD regulations and advanced business math
- The incumbent must possess a housing specialist certification within 12 months of employment with CMHA as a HCV/Section 8 Housing Specialist
- Incumbent must also take and pass all additional certification training and certifications offered during the course of employment in this position
- The incumbent must possess and maintain a valid driver's license in state of residence
- Maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy
- No more than 6 accumulated points in 3 consecutive years
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