Housing Officer (West London)
Remote
Job Summary
Housing Officer role in West London focused on supporting tenants from check-in to move-out, overseeing property condition, and coordinating maintenance with internal teams and third-party contractors. Responsibilities include routine inspections (safety and compliance), reporting and resolving issues, dealing with complaints, liaising with social services/benefit providers/local authorities, conducting tenant visits, updating Salesforce and company systems, and ensuring a safe, well-managed housing environment. Requires driving licence, strong organisation, communication, and ability to work with vulnerable people; knowledge of welfare reforms and housing benefits, and proficiency with Microsoft Office. The role emphasizes safeguarding, incident reporting, and collaboration with partners to support tenants throughout their tenancy. Benefits include annual leave, health insurance, and long-service rewards.
Required Qualifications
- Driving licence
- Knowledge of Microsoft Office (Word, Excel)
- Experience working with vulnerable people and homelessness
- Knowledge of housing benefits system and welfare reform in supported housing
- Ability to prioritise workload and maintain records
- Strong communication and interpersonal skills
- Experience in managing maintenance issues and scheduling
- Strong organisational and problem-solving skills
- Ability to work independently and as part of a team
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.