Housing Occupancy Management Coordinator
$69,000–$79,000 year
On-sitePrinceton, New Jersey, United States
Job Summary
Issue electronic housing contracts for undergraduate, graduate, and summer programs while processing billing for violations, damages, and security deposits. Manage room selection applications and assist with the annual housing turnover process, including coordinating schedules and service requests for dormitories and faculty rentals. Provide online and in-person customer support via ServiceNow, troubleshooting keyless lock access issues and serving as a liaison to campus safety. Supervise student employees, maintain housing data for university partners, and analyze system reports to support analytics efforts. Work with vendors and IT teams to improve housing management systems and ensure accurate communication of outage notifications to residents.
Required Qualifications
- High School diploma
- 3-5 years of applicable experience in an office and customer service experience
- Successful experience delivering customer service online and in person
- Availability to work a flexible schedule, when necessary, to be on site and to support major University housing events, including Move In and Move Out weekends
- Availability during non-business hours to respond to after-hours occupancy-related inquiries
- Excellent multi-tasking; must be able to effectively work on, organize, and complete many tasks simultaneously
- Excellent communication skills, both written and oral
- Keen attention to detail and accuracy specifically in the context of handling financial processes and confidential data
- Demonstrated capacity for exhibiting and conveying professionalism in a public-facing role
- Tact and diplomacy when dealing with difficult situations
- Demonstrated ability to work well under pressure
- Ability to balance project leadership and service support roles successfully
- Must be self-motivated and manage time well
- Strong technology experience and full functional use of Microsoft Office applications (Excel, Word, Power Point, Access, and Outlook)
- Proficiency in and demonstrated quick learning ability for use of a housing system software package (StarRez)
- Ability to create and structure reports; provide data analysis
- Strong problem-solving abilities
- Creativity, flexibility, and collaborative skills
Desired Qualifications
- A Bachelor's degree
- Experience in an academic or university setting
- Proficiency in or demonstrated quick learning ability for use of a case management software package such as Service Now and computerized maintenance management system (Maximo/Planon)
- Web content editing and management
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.