Housing Focused Shelter Worker - Permanent Part-Time

Job Summary

Required Qualifications

• •1 year of experience working with a marginalized population
• •Experience working within the culture of the inner city and/or with the less fortunate
• •A demonstrated passion to be involved in ending homelessness in Alberta
• •Follow organizational protocols of front-line programs to completion
• •Able to multi-task and demonstrate organizational skills with shifting priorities
• •Strong communication (written and verbal) and conflict resolution skills
• •Self-starter capable of working effectively within a cross-functional team
• •Strong desire to work with a marginalized and vulnerable population
• •Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
• •An Employment Background Check is required for all positions at The Mustard Seed
• •Must agree to respect and not detract from The Mustard Seed's Employment Values
• •Training in the usage of a two-way radio communication system
• •MS Office-based computer programming
• •Familiarity with the HMIS database system
• •Familiarity with FDARP
• •Familiarity with FOIP
• •First aid
• •NVCI
• •SafeTALK
• •Must be able to work out of other TMS locations based on the needs and direction of TMS
• •Must be able to respond appropriately to intense situations
• •Must be able to provide conflict resolution
• •Must be able to work directly with clients at risk
• •Must be able to maintain professionalism and composure in the face of adversity
• •Must be able to encounter racial slurs, name-calling, and derogatory comments from shelter participants
• •Must be able to work in a challenging and potentially volatile environment
• •Must be able to moderate amounts of walking, climbing, standing, sitting, lifting, carrying
• •Must be able to perform daily interactions with colleagues and shelter participants
• •Must be able to moderate amounts of mental effort to analyze information and problem solve
• •Must be able to provide varied mental and emotional effort
• •Must be able to conduct housing-focused case management intake
• •Must be able to schedule regular check-ins
• •Must be able to engage in daily intentional conversations with shelter participants
• •Must be able to ensure thorough documentation of these interactions
• •Must be able to enforce shelter rules, expectations, and suspensions with participants when necessary
• •Must be able to practice conflict resolution and facilitate reconciliatory conversations
• •Must be able to provide support to community members seeking shelter by addressing basic needs
• •Must be able to assist with daily meal programs
• •Must be able to assist with various janitorial and maintenance tasks as needed
• •Must be able to ensure the daily operation of the shelter
• •Must be able to model healthy relationships with shelter participants and volunteers through active listening
• •Must be able to advise
• •Must be able to provide appropriate referrals
• •Must be able to be open to spiritual conversations
• •Must be able to be a supportive and proactive member of the team
• •Must be able to participate in staff training
• •Must be able to attend staff meetings
• •Must be able to have one-on-one sessions with supervisor
• •Must be able to collect data and maintain accurate client records in CCMS and HMIS using FDARP
• •Must be able to ensure compliance with all health and safety policies and procedures
• •Must be able to promptly submit incident reports through our safety software as required
• •Must be able to respect proper boundaries with participants
• •Must be able to provide and maintain a safe, clean environment for respite
• •Must be able to take initiative and use critical thinking to assess situations and make appropriate decisions to support participants
• •Must be able to encourage shelter participants to seek resources and services that support them in achieving their goals
• •Must be able to utilize de-escalation skills
• •Must be able to assist the individual in exploring healthy alternative options
• •Must be able to identify the crisis
• •Must be able to minimize harm to the individual and others
• •Must be able to address physical or mental health concerns
• •Must be able to manage anger and aggression
• •Must be able to handle interpersonal crises
• •Must be able to respond promptly to individuals in crisis, both inside and outside the building
• •Must be able to provide excellent service that promotes dignity, kindness, and equity for all
• •Must be able to connect them with internal and external resources
• •Must be able to help shelter/drop-in participants work on short-term and long-term goals in relation to housing
• •Must be able to carry a 3-4 individual caseload
• •Must be able to help shelter participants set and achieve short-term and long-term housing goals
• •Must be able to ensure they are sustainably housed
• •Must be able to divert them as soon as possible from the shelter
• •Must be able to maintain a high level of professionalism, and respect for all who enter the building and neighborhood
• •Must be able to encourage them in their journey
• •Must be able to provide housing supports to shelter guests
• •Must be able to ensure they are sustainably housed
• •Must be able to respond to participants' needs on an ongoing basis
• •Must be able to fulfill the mission of The Mustard Seed
• •Must be able to provide assistance to other shelter locations as needed, based on operational requirements and priorities
• •Must be able to provide and maintain a safe, clean environment for respite, for adult community participants
• •Must be able to provide support to community members seeking shelter by addressing basic needs
• •Must be able to assist with daily meal programs
• •Must be able to assist with various janitorial and maintenance tasks as needed to uphold the cleanliness and functionality of the shelter
• •Must be able to ensure the daily operation of the shelter, including tasks such as laundry, cleaning common areas, conducting security checks, and supervising shelter activities
• •Must be able to model healthy relationships with shelter participants and volunteers through active listening, advising, providing appropriate referrals, and being open to spiritual conversations
• •Must be able to be a supportive and proactive member of the team, including volunteers and other visitors
• •Must be able to participate in staff training, attend staff meetings, and have one-on-one sessions with supervisor
• •Must be able to collect data and maintain accurate client records in CCMS and HMIS using FDARP
• •Must be able to ensure compliance with all health and safety policies and procedures, promptly submitting incident reports through our safety software as required to help maintain a secure environment for all shelter participants and staff
• •Must be able to respect proper boundaries with participants
• •Must be able to provide and maintain a safe, clean environment for respite, for adult community participants
• •Must be able to take initiative and use critical thinking to assess situations and make appropriate decisions to support participants
• •Must be able to encourage shelter participants to seek resources and services that support them in achieving their goals
• •Must be able to adhere to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act
• •Must be able to perform other duties as assigned
• •Must be able to work in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from shelter participants
• •Must be able to require resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity
• •Must be able to require moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and shelter participants
• •Must be able to require varied mental and emotional effort and must be able to respond appropriately to intense situations, provide conflict resolution, and work directly with clients at risk
• •Must be able to require training in the usage of a two-way radio communication system, MS Office-based computer programming, as well as familiarity with the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTALK
• •Must be able to require this position may be required to work out of other TMS locations based on the needs and direction of TMS

Desired Qualifications

• •Experience in case management and advocacy is considered an asset
• •Experience working in a volunteer-based organization is considered an asset