Housing Focused Shelter Worker (Full-Time)-Solace Shelter
$60,320–$60,320 year
On-siteKamloops, British Columbia, Canada
Job Summary
Serve as the first point of contact for shelter participants, responding promptly to individuals in crisis and utilizing de-escalation skills to address physical, mental health, and interpersonal concerns. Enforce shelter rules, facilitate reconciliatory conversations, and assist with daily meal programs while maintaining a safe, clean environment through janitorial tasks and security checks. Conduct housing-focused case management intake, schedule regular check-ins, and engage in daily intentional conversations with a caseload of 7-8 clients to help them achieve short-term and long-term housing goals. Collect data in CCMS using FDARP, adhere to privacy standards, and model healthy relationships through active listening and appropriate referrals. Work within a cross-functional team, participate in staff training, and provide assistance to other shelter locations as needed based on operational priorities.
Required Qualifications
- 1 year of experience working with marginalized populations
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
- An Employment Background Check is required for all positions at The Mustard Seed
- Must be able to respond appropriately to intense situations
- Must be able to provide conflict resolution
- Must be able to work directly with clients at risk
- Must have the training in usage of a two-way radio communications
- Must have the training in usage of MS Office based computer programming
- Must have the training in usage of the CCMS database system
- Must have the training in usage of FDARP
- Must have the training in usage of FOIPPA
- Must have the training in usage of First aid
- Must have the training in usage of NVCI
- Must have the training in usage of SafeTALK
- Must be able to work out of other TMS locations based on the needs and direction of TMS
- Must be able to agree to respect and not detract from The Mustard Seed's Employment Values
Desired Qualifications
- Diploma and/or certificate in Human Services, Social Work, or a relevant field (preferred)
- Demonstrated passion for ending homelessness in British Columbia
- Experience in case management and advocacy (considered an asset)
- Strong organizational skills with the ability to multi-task and adapt to shifting priorities
- Excellent written and verbal communication skills, as well as conflict resolution abilities
- Self-starter capable of working effectively within a cross-functional team
- Strong desire to work with marginalized and vulnerable populations
- Demonstrated teachability and a proactive attitude, with a willingness to take initiative
- Integrity, discretion, and tact in handling confidential matters
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