Housing Focused Shelter Team Lead (Permanent Part Time)-Solace Shelter
$64,480–$64,480 year
On-siteKamloops, British Columbia, Canada
Job Summary
Lead shift teams of Housing Focused Shelter Workers, conducting intake, assessments, and referrals while managing a caseload of 4-5 clients. Provide proactive leadership through daily crisis intervention, conflict resolution, and coaching conversations to ensure a safe, clean, and supportive environment. Mentor staff and volunteers, enforce shelter rules, and facilitate re-entry conversations with suspended guests. Maintain accurate client records in CCMS using FDARP, complete daily and incident reports, and ensure compliance with health and safety protocols. Work collaboratively with the Shelter Manager and Restoration Committee, while engaging in spiritual conversations and de-escalating conflicts with vulnerable citizens.
Required Qualifications
- Minimum 2 years of experience working in a frontline capacity within the social services sector
- Valid Standard First Aid and Non-Violent Crisis Intervention Certification
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
- An Employment Background Check is required for all positions at The Mustard Seed
- Must be able to work out of other TMS locations based on the needs and direction of TMS
- Must agree to respect and not detract from The Mustard Seed's Employment Values
- Training in the usage of a two-way radio communication system
- MS Office-based computer programming
- Familiarity with the CCMS database system
- Familiarity with FDARP
- Familiarity with FOIPPA
- Familiarity with First aid
- Familiarity with NVCI
- Familiarity with SafeTALK
Desired Qualifications
- Diploma and/or certificate in Human Services, Social Work, or relevant fields is an asset
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