HOUSING CASE MANAGER
On-site · Fort Lauderdale, Florida, United States
Job Summary
Housing Case Manager responsible for conducting intake assessments to determine eligibility for Day 1 Family Fund programs, developing individualized housing plans, and delivering family-centered, trauma-informed case management to promote housing stability. Responsibilities include coordinating with Coordinated Entry, external referral partners, and internal team to ensure access to housing resources; advocating for participants to access public benefits; assisting with housing applications and transitions to Rapid Re-Housing or Permanent Supportive Housing; teaching life skills, budgeting, and basic household maintenance; maintaining client files in NextGen and HMIS; supporting billing/compliance; and maintaining active caseloads while collaborating with Housing Navigator, Inspectors, and community providers. Required skills include strong customer service, communication (oral and written), organization, problem-solving, and the ability to work with diverse populations; bilingual proficiency preferred, with experience navigating housing systems and knowledge of related programs. Travel to client homes, shelters, and community locations is part of the role. The position requires a Bachelor’s Degree in a social-related field and substantial experience in intensive case management for families experiencing homelessness, with a focus on coordinated services, trauma-informed practices, and the use of data systems for documentation and reporting.
Required Qualifications
- Bachelor’s Degree in a social-related field such as psychology or social work
- Extensive experience providing intensive case management to families experiencing homelessness
- Strong customer service orientation and ability to support families in crisis
- Critical thinking and problem-solving abilities for navigating complex housing barriers
- Effective planning, prioritization, and organizational skills to manage a dynamic caseload
- Clear, professional written communication for case notes, service plans, and documentation
- Strong verbal communication skills for client engagement, advocacy, and collaboration
- Bilingual proficiency preferred (English & Spanish or English & Creole)
- Knowledge of housing and homelessness programs including EHE, HOPWA, Rapid Re-Housing, Permanent Supportive Housing, and Federally Qualified Health Center (FQHC) programs
- Ability to input, update, and maintain client information in NextGen, HMIS, and other required data systems
- Commitment to trauma-informed care and family-centered best practices
- Ability to travel for field-based outreach and client support activities
- Flexibility to participate in agency developmental activities and trainings
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