Housewares - Manager

Job Summary

Required Qualifications

• •High school diploma or general education degree (GED)
• •six months to one-year related experience and/or training
• •equivalent combination of education and experience
• •Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• •Ability to write routine reports and correspondence
• •Ability to speak effectively before groups of customers, or employees of Bristol Farms
• •Ability to speak, read and understand English
• •Ability to calculate figures and amounts such as discounts, interest, and percentages
• •Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals
• •Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• •Ability to resolve conflicts in such a manner to create a win-win situation
• •Ability to analyze a variety of situations, think through to a solution and implement the solution
• •Ability to stand for long periods of time
• •Ability to walk
• •Ability to use hands to finger, handle, or feel objects, tools, or controls
• •Ability to talk or hear
• •Ability to taste or smell
• •Ability to reach with hands and arms
• •Ability to climb or balance
• •Ability to stoop, kneel, crouch, or crawl
• •Ability to lift and/or move up to 25 pounds
• •Ability to lift and/or move up to 75 pounds
• •Close vision
• •Color vision
• •Peripheral vision
• •Depth perception
• •Ability to adjust focus
• •Availability for days, evenings, weekends, holidays & occasional overnight
• •Ability to follow & enforce polices and procedures set forth in the employee handbook at all times
• •Ability to meet and exceed Bristol Farms/Lazy Acres Market's standards in design, presentation, customer service, quality, cleanliness, and leadership
• •Ability to provide customer service that is extraordinary and exceeds the expectations of our customers
• •Ability to follow established policies and guidelines that go beyond simply smiling and greeting customers
• •Positive 'can-do' attitude
• •Ability to treat others with respect
• •Ability to easily adjust to changes in the workplace
• •Strong communication skills
• •Good listening skills
• •Strong leadership skills
• •Self-motivation
• •Observation
• •Perception
• •Decisiveness
• •Flexibility
• •Patience
• •Supportiveness
• •Strong sense of urgency
• •Confidence
• •Commitment
• •Motivation
• •Ability to move others towards success
• •Warmth
• •Outgoing nature
• •Authenticity
• •Ability to connect with people
• •Ability to reach a level of hospitality that exceeds guests' expectations
• •Spirit of entrepreneurship
• •Mutual respect
• •YES! attitude
• •Ability to find a solution to all opportunities that arise
• •Ability to cultivate a solid working relationship between himself/herself and his/her staff
• •Ability to develop and instill positive morale
• •Ability to cultivate a working relationship with other department managers
• •Ability to cross-merchandise effectively
• •Ability to lead by example
• •Ability to model correct behavior and adherence to company policies and procedures
• •Knowledge of merchandise sold in the Housewares Department
• •Ability to educate customers & staff on functions/use of merchandise
• •Ability to order, receive, and merchandise
• •Ability to control labor results, including overtime
• •Ability to supervise Housewares' employees in sales work, displays, gift basket assembly, receiving, price integrity, taking inventory
• •Ability to ensure compliance of Employees with established security, sales, and record keeping procedures
• •Ability to adhere to department budget and coordinate sales promotions
• •Ability to implement and maintain all marketing programs
• •Ability to train all Housewares employees in suggestive selling techniques, merchandising techniques, & customer service skills
• •Ability to use the tools provided by management to ensure the success of the department
• •Ability to communicate with the Store Director and Manager of Merchandising on all department related issues
• •Ability to conduct accident investigations and complete paperwork within accordance to Cal Osha SAB-198
• •Ability to serve customers with a smile and willing attitude
• •Ability to assure high sales through establishing relationships with customers to ensure repeat business
• •Ability to handle customer complaints in such a manner to assure customer satisfaction
• •Ability to make bows for Gift Baskets by hand
• •Ability to obtain all items required to create gift basket
• •Ability to transfer merchandise used from other departments
• •Ability to complete appropriate paperwork
• •Ability to ensure custom Gift Basket is accurately priced in accordance to Bristol Farms/Lazy Acres Market specified guidelines
• •Ability to write all schedule writing done fairly and objectively to drive the needs of the business
• •Ability to ensure low shrink and waste through proper ordering and inventory control
• •Ability to maintain inventory control especially for theft, shrinkage, and storage
• •Ability to prepare for inventory
• •Ability to ensure accurate recording of customer transactions
• •Ability to accept payment in accordance with Bristol Farms/Lazy Acres Market's cash register procedures
• •Ability to accurately balance cash register
• •Ability to price merchandise according to handheld scanner
• •Ability to verify price against purchase order
• •Ability to report and document price discrepancies and 'not on file' items
• •Ability to process purchase order for implementation at required deadline
• •Ability to receive merchandise and verify against purchase order
• •Ability to report and document damaged & shorted merchandise following company procedures
• •Ability to display and arrange merchandise on shelves, counters, or tables to promote sales
• •Ability to change and/or move displays to keep merchandise fresh and appealing to the customer
• •Ability to clean merchandise, shelves, counters, and tables
• •Ability to obtain merchandise requested by customers or receives merchandise selected by customers
• •Ability to operate a cash register following established policies and procedures
• •Ability to take customers orders for gift baskets or any other special order in the Housewares Department
• •Ability to create custom gift baskets following customer's specifications
• •Ability to create an experience that is beyond the everyday
• •Positive attitude
• •Ability to work well in a team environment
• •Ability to thrive in a fast-paced environment
• •Ability to maintain a calm demeanor
• •Ability to embody a spirit of entrepreneurship and mutual respect
• •Ability to approach every situation with a YES! attitude
• •Ability to seek to find a solution to all opportunities that arise
• •Ability to move others towards success