Houseperson
On-siteMatthews, North Carolina, United States
Job Summary
Greet guests with a smile, use their names, and handle challenging situations with hospitality and urgency. Greet every guest by name while cleaning guest rooms and public spaces, maintaining sparkling workspaces across front and back of house areas. Store and retrieve luggage, clean hallways, stairwells, and common grounds, and collect trash from exterior receptacles and parking areas. Monitor public space furniture, report issues to management, and restock guest floor linen closets and amenities. Deliver soiled linen to the laundry room and maintain housekeeping cart supplies. Wear a clean, approved uniform with a nametag, complete operational checklists with 100% accuracy, and submit accurate shift handover reports. Work a varied schedule including evenings, nights, weekends, and holidays.
Required Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must be able to perform the essential functions of the position satisfactorily
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