HOUSEMAN

Delivers exceptional guest service, handles complaints and inquiries courteously, and ensures all brand standards are implemented across housekeeping areas. Maintains cleanliness of public spaces, carpets, and elevators while assisting with laundry pickup, linen supply, and deep cleaning tasks. Provides necessary supplies to housekeepers, reports maintenance issues, and keeps work closets fully stocked. Supports Swire Hotels' cultural initiatives, attends training sessions, and adheres to all safety and hygiene policies. Represents the hotel professionally in interactions with guests, colleagues, and business partners.