Housekeeping Team Leader
On-siteFour Seasons, Missouri, United States
Job Summary
Lead daily floor operations, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation. Coordinate closely with Front Office to prioritize arrivals, VIPs, and special requests. Supervise, coach, and support Room Attendants and House Attendants to drive service excellence and productivity. Conduct daily briefings, provide ongoing on-the-job training, and handle guest requests and concerns promptly. Inspect rooms (vacant and occupied) to ensure quality, comfort, and attention to detail. Monitor room statuses, maintenance follow-ups, and special amenities for arriving guests. Maintain cleanliness and organisation of service areas, pantries, and linen closets. Support inventory control, cost management, and efficient resource planning. Communicate effectively with other departments to ensure a seamless guest experience.
Required Qualifications
- flexibility in scheduling
- ability to work on a rotating shift basis
- ability to work weekends
- ability to work holidays
Desired Qualifications
- Two (2) years of relevant experience in a luxury brand
- 1 year in a supervisory role
- Good organisational skills
- ability to prioritize workload
- ability to handle pressure
- Excellent interpersonal and communication skills
- Passion and interest in the luxury market
- Guest-centricity
- understanding the importance of guest preferences
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