Housekeeping Team Lead (Whitefish Mountain Resort) - Winter

Job Summary

Required Qualifications

• •High school graduate or GED equivalent
• •Housekeeping experience
• •Valid driver's license
• •Authorized for WSI vehicle insurance coverage
• •Must be at least 18 years of age
• •Ability to be added to WSI's vehicle insurance policy per WSI Vehicle Insurance standards
• •Subject to WSI's Alcohol and Controlled Substance Abuse Policy
• •Ability to handle objects up to 20 pounds frequently and 50 pounds occasionally
• •Ability to be on one's feet for extended periods, up to 8 hours daily
• •Heavy physical activity including constant bending, stooping, lifting, climbing stairs, and stretching
• •Daily use of approved chemical cleaning agents
• •Ability to work under varying weather conditions, often extreme in nature
• •Flexibility in schedule changes on short notice
• •Working weekends, holidays, and overtime as needed
• •Ability to give at least 2 weeks' notice when requesting vacation or holiday time off
• •Must be able to problem solve interpersonal situations within the team
• •Must be able to write legibly in English
• •Sufficient verbal and written communication skills
• •Must have the ability to change work priorities to best accommodate customer needs
• •Must be able to use Streamline Software
• •Must be able to work within the framework of company and department policies and procedures
• •Must be a self-starter and able to work independently with little supervision
• •Must be able to effectively lead and coach others
• •Must be able to supervise team members professionally during the workday
• •Must be able to inspect properties to ensure cleaning standards are met
• •Must be able to report any property or building damage, maintenance needs, or unsafe conditions immediately upon discovery
• •Be knowledgeable about the use and hazards of cleaning chemicals
• •Be alert to the actions of other staff in this regard
• •Must be able to maintain a neat, clean appearance in accordance with the employee handbook
• •Must be able to learn resort lodging software for daily application
• •Must be able to keep the lodging department up to date with cleaning statuses
• •Must be able to take inventory of properties each time they are cleaned
• •Must be able to update Clean/Dirty/Stripped status in Streamline throughout the day
• •Must be able to review the daily housekeeping schedule and cross-check for any relevant items from the Housekeeping Shelf
• •Must be able to report operating supply deficiencies to Housekeeping Management
• •Must be able to utilize Performance Report forms to issue disciplinary actions or report issues to management
• •Must be able to delegate tasks to housekeepers for daily cleans
• •Must be able to evaluate completed work
• •Must be able to provide direction on necessary corrections
• •Must be able to ensure units are ready for check-in before guest arrival daily
• •Must be able to understand all processes for amenities, linen service, and operating procedures
• •Must be able to maintain a courteous and helpful attitude towards all guests and employees
• •Must be able to drive company vehicles to perform daily duties
• •Must be able to learn all serviced property locations
• •Must be able to be fully trained and prepared to clean properties after departures
• •Must be able to clean common areas
• •Must be able to provide housekeeping services during occupancies
• •Must be able to perform deep cleaning services during shoulder seasons
• •Must be able to assist the Manager in training housekeeping staff
• •Must be able to correct or report problems as directed by the Housekeeping Manager or Assistant Manager
• •Must be able to report issues to management
• •Must be able to ensure adequate amenities for incoming guests
• •Must be able to place more wine glasses in a property before guest arrival
• •Must be able to work with people of diverse cultures and ethnicities
• •Must have an overall understanding of daily requirements within the Housekeeping Department
• •Must be able to accomplish tasks without direct input from the Manager or Assistant Manager
• •Must be able to follow necessary processes, including writing Performance Reports and presenting them to management as needed
• •Must be able to work collaboratively with peers
• •Must be able to supervise the assigned housekeeping team
• •Must be able to manage the daily workflow
• •Must be able to ensure housekeeping excellence for guests and property owners
• •Must be able to manage and complete the daily schedule
• •Must be able to take inventory of properties each time they are cleaned
• •Must be able to report any property or building damage, maintenance needs, or unsafe conditions immediately upon discovery
• •Must be able to be vigilant for any unsafe conditions and work behaviors
• •Must be able to follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to be added to WSI's vehicle insurance policy per WSI Vehicle Insurance standards
• •Must be able to drive company vehicles in the performance of daily duties
• •Must be able to be authorized for WSI vehicle insurance coverage
• •Must be able to work within the framework of company and department policies and procedures as set forth in the employee manuals
• •Must be able to be a self-starter and able to work independently with little supervision
• •Must be able to maintain a neat, clean appearance in accordance with the employee handbook
• •Must be able to work under varying weather conditions, often extreme in nature
• •Must be able to give at least 2 weeks' notice when requesting vacation or holiday time off
• •Must be able to work weekends, holidays, and overtime as needed
• •Must be able to have flexibility in schedule changes on short notice
• •Must be able to handle objects up to 20 pounds frequently and 50 pounds occasionally
• •Must be able to be on one's feet for extended periods, up to 8 hours daily
• •Must be able to require heavy physical activity, including constant bending, stooping, lifting, climbing stairs, and stretching
• •Must be able to require daily use of approved chemical cleaning agents
• •Must be able to require proper training on the use of these chemicals will be provided
• •Must be able to require material safety data sheets will be available for each chemical used in the workplace
• •Must be able to require periodic inspections of work and public areas
• •Must be able to require follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity
• •Must be able to require This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time
• •Must be able to require Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications
• •Must be able to require Safety & Wellness
• •Must be able to require All team members must be vigilant for any unsafe conditions and work behaviors
• •Must be able to require This includes periodic inspections of work and public areas
• •Must be able to require Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity