Housekeeping Supervisor
$54,080–$54,080 year
On-site · Duluth, Minnesota, United States
Job Summary
Housekeeping Supervisor role overseeing housekeeping staff across guest rooms and public spaces at a hotel/resort property. Responsible for supervising staff, planning and coordinating projects, coordinating with Front Desk for room movement, inspecting rooms and corridors, managing call flow to Front Office, providing management presence in meetings, handling guest experience issues with Front Desk, executing admin duties (scheduling, inventory, supplies), setting up PM shift strategy, ensuring deep-clean programs, managing daily cleaning and supplies inventory, creating weekly staff schedules, overseeing linen and laundry operations, managing uniforms and purchasing, training new staff and ensuring performance milestones, and contributing to quality programs and guest feedback initiatives. Requires prior reception experience in a spa setting, familiarity with Spa Booker software (a plus), service/sales experience, strong computer skills, customer-focused demeanor, and the ability to work evenings/weekends.
Required Qualifications
- Previous reception experience in a full-service spa setting
- Previous Spa Booker software experience is a plus
- Prior service and/or product sales experience
- Able to use a computer and type quickly and efficiently
- A caring, outgoing individual who is able to meet/exceed customer expectations
- Excellent customer service skills with the desire to work in a team environment
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