Housekeeping Supervisor
On-siteChicago, Illinois, United States
Job Summary
Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas while conducting regular inspections to ensure compliance and address deficiencies. Manage inventory levels of cleaning supplies and linens, develop the department budget including labor and equipment costs, and identify cost-saving initiatives. Foster a positive work environment by collaborating with front office, maintenance, and food and beverage departments to coordinate guest services and uphold property reputation. Promote sustainable practices, maintain accurate records of occupancy and maintenance issues, and mentor staff to perform tasks efficiently and safely. Requires high school diploma, prior room attendant or rooms inspector experience, and bilingual Spanish skills; physically demanding with flexible hours including nights and weekends.
Required Qualifications
- Prior experience as a room attendant or rooms inspector
- High school diploma and/or equivalent work experience
- Bilingual in Spanish
- Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
- Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
- People Skills – ability to collaborate, create rapport, and work effectively with others
- Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
- Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
- Judgment & Discretion – appropriately handle confidential and sensitive information
- Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
- Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
- Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
- Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
- Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
- Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
- Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure
- Extended periods of walking, standing, bending, and lifting up to 50 pounds
- Moderate computer keying using both hands
- Viewing material on a computer screen
- Flexible working hours including nights and weekends
- Extended workdays may be required to accomplish tasks and meet workload demands during peak periods
Desired Qualifications
- Bilingual in Spanish is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.