Housekeeping Supervisor

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards; run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities; act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry; document and resolve issues with discrepant rooms with the Front Desk; prepare, distribute, and communicate changes in room assignments; communicate issues to next shift; complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; follow all company and safety and security policies and procedures; report maintenance problems and safety hazards; complete safety training and certifications. Ensure uniform and personal appearance standards; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests; address guests’ service needs; assist individuals with disabilities; thank guests. Develop and maintain positive working relationships; adhere to quality expectations and standards. Move and lift items up to 55 pounds; operate carts and equipment; physical requirements including bending, twisting, and standing for extended periods. Entry and locate work-related information using computers and/or POS systems; read and verify information. Perform other reasonable duties as requested by Supervisors.