Housekeeping Supervisor/Inspector

Job Summary

Required Qualifications

• •At least 2 to 3 years of progressive experience in a hotel or a related field
• •High School diploma or equivalent
• •Must be able to approach all encounters with guests and associates in a friendly service oriented manner
• •Must maintain regular attendance in compliance with Aimbridge Hospitality standards
• •Must maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
• •Must comply at all times with Aimbridge Hospitality standards and regulations
• •Must be able to inspect staff's work performance within assigned section on a daily basis
• •Must be able to assume all Housekeeping Manager functions in his/her absence
• •Must be able to inspect all V.I.P. rooms and report their availability to the Front Office in the absence of the Housekeeping Manager or Assistant Housekeeping Manager
• •Must be able to oversee the organized closing of the floors at the end of the day
• •Must be able to ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time
• •Must be able to maintain key control system
• •Must be able to supervise all staff in Laundry and Housekeeping
• •Must be able to submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire
• •Must be familiar with all Aimbridge Hospitality policies and House Rules
• •Must be able to ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates
• •Must be able to ensure the overall appearance cleanliness and orderliness of staff
• •Must carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period
• •Must be able to oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment
• •Must be able to monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings
• •Must be able to report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily
• •Must be able to initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc
• •Must be able to oversee proper and constructive training of Room Attendants
• •Must be able to motivate coach and counsel staff as necessary
• •Must be able to collect all keys and assignment sheets daily at the end of the shift
• •Must be able to attend meetings as required by Management
• •Must be able to ensure completion of regular maintenance and cleaning projects on a biannual basis
• •Must be able to monitor all V.I.P.'s special guests and requests
• •Must be able to perform any other duties as requested by Management
• •Must be able to work in the Raleigh-Durham area
• •Must be able to work near Raleigh Durham International Airport (RDU) and I-40
• •Must be able to work near Research Triangle Park
• •Must be able to work near Duke University
• •Must be able to work near the University of North Carolina
• •Must be able to work near North Carolina State University

Desired Qualifications

• •College course work in related field
• •Previous supervisory responsibility