Housekeeping Supervisor
On-siteRocky Mount, North Carolina, United States
Job Summary
Lead and supervise the housekeeping team, including room attendants, housemen, and laundry staff, while developing training programs to adhere to luxury standards. Oversee daily operations covering room cleaning, public area maintenance, and laundry services through regular inspections of guest rooms, public areas, and back-of-house spaces. Manage inventory levels of cleaning supplies and linens, conduct audits, and ensure compliance with health and safety regulations. Address guest complaints and special requests promptly, monitor feedback for improvements, and collaborate with front desk and maintenance to coordinate activities. Maintain accurate records of operations and prepare regular performance reports.
Required Qualifications
- High school diploma or equivalent
- At least [2] years of experience in housekeeping management or a similar leadership role within a luxury or high-end hospitality environment
- Extensive knowledge of housekeeping operations and luxury service standards
- Strong leadership and team management skills
- Excellent organizational and time-management abilities
- Superior communication and problem-solving skills
- Ability to work effectively under pressure and adapt to changing priorities
- Proficiency in housekeeping management software and property management systems (PMS)
- Familiarity with cleaning equipment and safety procedures
- Attention to detail with a commitment to maintaining high standards of cleanliness
- Professionalism and discretion in handling guest information and requests
- Physical stamina to perform the required tasks and work in various environmental conditions
- Must be able to work flexible hours, including weekends and holidays, to accommodate the needs of the hotel
- Ability to perform physical tasks such as lifting, bending, and standing for extended periods
Desired Qualifications
- a degree or diploma in Hospitality Management or a related field
- Relevant certifications such as Certified Executive Housekeeper (CEH)
- Training in health and safety regulations and emergency protocols
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